Pulsz TV FAQ — All Your Questions Answered

Yes. You must be 18 years of age or older to register and use Pulsz TV. Your date of birth is verified at registration and cross-checked during the KYC process before your first withdrawal is approved. Providing a false date of birth is a breach of the Terms and Conditions and will result in account closure and forfeiture of any balance.

No. Each individual may hold only one Pulsz TV account. Duplicate accounts are identified through identity and device verification checks and are closed immediately. Any balance in a duplicate account is forfeited. Family members may each have their own separate account registered under their own name, mobile number and identity documents.

KYC (Know Your Customer) is a standard identity verification process required by Pulsz TV before processing your first withdrawal. You submit a copy of your CNIC or passport and a recent proof of address. This protects you and other players from fraud and confirms your age. KYC is processed within 24 hours in most cases. You can deposit and play freely while your KYC is under review — only withdrawals are held until it is approved.

Log in to your Pulsz TV account and go to Account Settings → Personal Details → Update Mobile Number. You will be asked to verify both the existing number (via OTP to your current number) and the new one (via OTP to the new number). If you have lost access to your old number entirely, contact support@pulsztv.app for a manual review.

On the Login page, tap "Forgot password?" and enter your registered mobile number or email address. An OTP will be sent to your registered number. Enter the OTP to verify your identity, then set a new password. The reset takes about two minutes. If you cannot access your registered contact details, email support@pulsztv.app with your account information.

Yes. Pulsz TV accepts players from all cities and provinces in Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Hyderabad and everywhere in between. As long as you have a valid Pakistani mobile number and are 18 or older, you can register and play.

Yes. If you wish to permanently close your Pulsz TV account, contact support@pulsztv.app. Before closure, ensure your PKR wallet balance has been withdrawn. Alternatively, use the permanent self-exclusion option under Account Settings → Responsible Gaming, which closes your account and ensures it cannot be reopened. See the Responsible Gaming page for full details.

Pulsz TV accepts six PKR payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT and Visa/Mastercard debit or credit cards. All methods are available to registered players from the Deposit section of the account dashboard. Full details are on the Deposit and Withdrawal page.

The minimum deposit on Pulsz TV is Rs 200. This applies to all payment methods including Easypaisa and JazzCash. There is no maximum deposit limit for standard accounts, though VIP players may have elevated limits as part of their tier benefits. Deposits are processed in PKR with no currency conversion involved.

Easypaisa and JazzCash deposits are typically reflected in your Pulsz TV PKR wallet within seconds of payment confirmation. NayaPay and SadaPay deposits process within a few minutes. Bank IBFT transfers can take between 15 minutes and a few hours depending on your bank. Visa/Mastercard card deposits process within 1–5 minutes. If a deposit has not appeared after 30 minutes, contact support@pulsztv.app with your transaction reference.

Pulsz TV does not charge any deposit fees from our side. The amount you send is the amount that arrives in your PKR wallet. Some payment providers — particularly certain banks for IBFT — may charge their own transaction fees at their end, which are outside Pulsz TV's control. Check with your bank or mobile wallet provider if you are unsure about their transfer charges.

Yes. Pulsz TV strongly recommends setting a deposit limit before your first bet. Go to Account Settings → Responsible Gaming and set a daily, weekly or monthly PKR cap. Once reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately. Increasing it requires a mandatory 24-hour waiting period. See the Responsible Gaming page for full details.

First, check your transaction history in your Pulsz TV account to confirm whether the deposit is showing as pending or absent. If absent and the money left your wallet or bank account, email support@pulsztv.app with: the payment method used, the exact PKR amount, the date and time of the transfer, and your payment provider's transaction reference or screenshot. Our team will investigate and resolve pending deposits within 2 business hours.

No. Pulsz TV requires all deposits to come from payment accounts registered in your own name — matching the name on your Pulsz TV account. Deposits from third-party accounts (a friend's Easypaisa, a family member's JazzCash etc.) are flagged by our system and may be returned or held pending a manual review. Using your own registered accounts protects you and speeds up the KYC and withdrawal process.

Go to your Pulsz TV account dashboard, tap Withdraw, enter the PKR amount and choose your preferred method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard. Confirm the withdrawal. Your first withdrawal requires KYC verification to be complete. Subsequent withdrawals are processed directly once your account is verified. Full details are on the Deposit and Withdrawal page.

Most Pulsz TV withdrawals via Easypaisa and JazzCash are processed within 1 hour. NayaPay and SadaPay withdrawals typically process within 2–4 hours. Bank IBFT withdrawals take 2–24 hours depending on the receiving bank's processing schedule. Visa/Mastercard withdrawals take 1–3 business days. VIP Club members at higher tiers benefit from priority withdrawal processing. During peak periods, timings may be slightly longer.

The minimum withdrawal amount on Pulsz TV is Rs 500. There is no maximum withdrawal limit for verified accounts, though large withdrawals may go through an additional security review as a standard precaution. All withdrawals are paid in PKR directly to the account you specify.

Common reasons for a delayed withdrawal include: KYC not yet completed (required for first withdrawal), an active wagering requirement on a bonus, a security review triggered by a large withdrawal, or a bank processing delay outside Pulsz TV's control. Check the withdrawal status in your account dashboard. If it shows as processing beyond the expected timeframe, contact support@pulsztv.app with your withdrawal reference number.

If your withdrawal is still showing as "Pending" in your Pulsz TV account dashboard, you may be able to cancel it from that screen and the funds will return to your PKR wallet immediately. Once a withdrawal moves to "Processing" status, it cannot be cancelled as the transfer has already been initiated with the payment provider. If you urgently need to stop a processing withdrawal, contact support@pulsztv.app right away — though cancellation cannot be guaranteed at that stage.

Pulsz TV does not charge any fees on withdrawals from our side. Your winnings are paid out in full PKR with no deductions. Individual payment providers may apply their own incoming transfer fees — particularly certain banks for IBFT. Check your provider's fee schedule if you want to confirm what, if anything, they charge on received transfers.

Pulsz TV offers a wide range of PSL betting markets including match winner, top batsman, top bowler, total runs in a match, total sixes, first wicket method, man of the match and live in-play markets during each over. Markets open for all PSL matches — group stage, playoffs and the final. Live odds update ball by ball during play. Visit PSL Betting for the full market list.

In-play betting — also called live betting — lets you place bets on a PSL or other cricket match while it is in progress. Odds update continuously based on the current state of the game. You can bet on who wins the next wicket, how many runs will be scored in the current over, or the match result as momentum shifts. In-play betting is available during all PSL matches on Pulsz TV from your logged-in account dashboard.

Winning bet payouts are credited to your Pulsz TV PKR wallet automatically once the relevant event or market is settled. For most cricket markets, settlement occurs within minutes of the match or innings ending. In-play markets settle after the relevant over or wicket is confirmed. Winnings are immediately available to use for new bets or to withdraw.

The minimum bet on Pulsz TV is Rs 50 for most markets. Some special or enhanced odds markets may have a higher minimum. The maximum bet per market varies depending on the event and market type — this is displayed on screen before you confirm the bet. VIP Club members at higher tiers may benefit from elevated maximum bet limits.

Yes. Pulsz TV has a Live Cricket Score section that shows ball-by-ball updates for PSL and international cricket matches. Scorecard data, current run rates, wickets and over-by-over summaries are available during live matches. This helps you make informed in-play betting decisions without needing to switch to a separate app.

If a PSL match is abandoned, rained off, or reduced to fewer overs than the rules require for a valid result, Pulsz TV will settle affected markets in accordance with official PSL match result rulings. For matches with a D/L (Duckworth-Lewis) adjusted result, the official adjusted result is used for settlement. Markets that cannot be settled due to no official result are voided and your stake is returned to your PKR wallet in full.

Pulsz TV offers a full live casino section with real dealer tables streaming in HD 24 hours a day. Available games include Teen Patti, roulette, blackjack, baccarat and various jackpot slot titles. All bets are placed in PKR. You can access the live casino and Card Games or Teen Patti sections directly from the menu after logging in.

Log in to your Pulsz TV account and go to Teen Patti from the navigation menu. You will see available live tables with different minimum and maximum bet levels in PKR. Choose a table, place your ante bet, and play against the dealer following standard Teen Patti rules. Winnings are credited to your PKR wallet at the end of each hand. No download required — it plays entirely in your browser.

Yes. All live casino games on Pulsz TV use certified live dealer software from established providers, with real physical cards and roulette wheels visible on camera. RNG (random number generator) based games use certified algorithms. The return-to-player (RTP) percentages for each game are displayed within the game information panel. Pulsz TV operates transparently and does not modify game outcomes.

Pulsz TV's Card Games section includes a range of live dealer and digital card games — blackjack in multiple variants, baccarat, poker-based games and more. All games are available in PKR with a range of table minimums to suit different budgets. The card games section is accessible to all registered and verified Pulsz TV players.

Yes. Pulsz TV is fully mobile-optimised and requires no app download. All casino games — including live dealer Teen Patti, roulette and card games — play smoothly in any mobile browser on Android or iOS over a standard Pakistani 4G connection. For the best live casino experience, we recommend using a device with a screen of at least 5 inches and a stable internet connection.

New Pulsz TV players receive a welcome bonus on their qualifying first deposit. The bonus is applied automatically — no code required. The bonus amount and wagering requirements are displayed on the deposit screen and in the Bonuses section of your account. The welcome bonus is valid for 7 days from the date of your first deposit. Make sure you read the terms attached before depositing.

A wagering requirement (also called playthrough) is the number of times you need to bet the bonus amount before it can be converted to withdrawable cash. For example, a Rs 1,000 bonus with a 10x wagering requirement means you need to place Rs 10,000 in total qualifying bets before you can withdraw any winnings from that bonus. Progress is tracked in real time under Bonuses in your Pulsz TV account.

Once your Pulsz TV account is active, you receive a unique referral code to share with friends and family. When someone registers using your code and makes a qualifying first deposit, both of you receive a referral reward credited directly to your PKR wallets. There is no limit on the number of referrals. Full details including reward amounts and any eligibility conditions are on the Refer a Friend page.

If an expected bonus has not appeared, first check the Bonuses section of your account dashboard — bonuses sometimes take a few minutes to credit after a qualifying deposit. If the bonus is still absent after 30 minutes, check whether your deposit met the minimum qualifying amount for the promotion. If everything looks correct and the bonus is still missing, contact support@pulsztv.app with your deposit confirmation and the promotion details.

Yes. Pulsz TV runs regular promotions for existing players including reload bonuses on subsequent deposits, PSL season special offers, cashback promotions for higher-volume players, and exclusive bonuses tied to the VIP Club programme. All active promotions are listed in the Bonuses tab of your account dashboard after login. Promotions are sent via SMS and email to registered players ahead of launch.

Pulsz TV offers six in-account responsible gaming tools: deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check alerts, cool-off periods (1–30 days) and self-exclusion (6 months to permanent). All tools are available under Account Settings → Responsible Gaming and take effect immediately for tightening controls. No support contact is required to activate them. Full details on the Responsible Gaming page.

Log in to your Pulsz TV account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period (minimum 6 months, or permanent) and confirm. Your account will be suspended within 24 hours of the request. Self-exclusion cannot be reversed during the chosen period under any circumstances — not even if you contact support. When a non-permanent exclusion ends, you must contact support@pulsztv.app to reactivate your account.

Deposit limits and session time limits do not affect your VIP Club tier or point accumulation. A cool-off period or self-exclusion will pause VIP tier maintenance during the inactive period, but your tier history and accumulated points are retained and restored when your account is reactivated. Pulsz TV does not penalise players for using responsible gaming tools.

If gaming is affecting your finances, relationships or mental wellbeing, Pulsz TV strongly encourages you to use the self-exclusion tool immediately — it takes effect within 24 hours. Speak to someone you trust, whether a family member, close friend or professional counsellor. For more information and support resources, visit our Responsible Gaming page. You can also email support@pulsztv.app and our responsible gaming team will respond within 2 hours.

Yes. If you believe a person under 18 has registered or is using a Pulsz TV account, contact support@pulsztv.app immediately with the account details. Pulsz TV takes underage gaming very seriously. We investigate all reports immediately and close confirmed underage accounts within 24 hours. We also review how the registration bypassed age verification and address the gap.

No. Pulsz TV is fully browser-based and works on any Android or iOS device without an app download. Open Chrome, Safari or any standard browser on your phone, go to pulsztv.app, and log in. For a more app-like experience, you can add the Pulsz TV site to your home screen — this creates a shortcut that opens the platform in full screen mode. All features including live casino and PSL betting work fully in the browser.

First, check your internet connection — switch between mobile data and Wi-Fi to see if one is faster. Clear your browser cache and cookies, then reload the Pulsz TV page. If you are using an older browser, update it to the latest version. If the issue affects the live casino specifically, try closing other apps on your device to free up memory. If the platform is still unresponsive, contact support@pulsztv.app describing the issue, your device and browser.

Change your password immediately from Account Settings → Security. Then contact support@pulsztv.app and request an urgent account security review. Pulsz TV can lock your account from our end within minutes of your report. We will review all login activity and investigate. Never share your Pulsz TV password with anyone — including people claiming to be from Pulsz TV support. Our team will never ask for your password.

All Pulsz TV connections use TLS 1.3 256-bit encryption — the same standard used by major banks. Your password is stored using one-way cryptographic hashing and cannot be read by anyone including Pulsz TV staff. Financial transactions are processed through certified payment gateways. Your personal data is handled in accordance with the Privacy Policy and is never sold to third parties.

Email our support team at support@pulsztv.app. Include your registered mobile number or email address, a clear description of the issue and any relevant transaction reference numbers or screenshots. Our team responds within 2 hours during business hours and aims to resolve most queries within one business day. For urgent security matters such as suspected unauthorised account access, mark your email subject line as URGENT.